Privacy Policy – Grass Roots Bike Trials

Who we are
Our website address is: https://grassrootsbiketrials.com. Grass Roots Bike Trials is operated by Grass Roots Bike Trials Ltd, a company registered in England and Wales.

What data we collect and why

When you purchase a ticket or merchandise through our store, we collect your name, email address, billing details, and attendee names provided at checkout. This information is necessary to process your order and communicate with you about your purchase.

Third parties we share your data with

PayPal — payments are processed securely by PayPal. When you complete a purchase, your payment details are handled directly by PayPal and are subject to their privacy policy at paypal.com/uk/webapps/mpp/ua/privacy-full. We do not store your card or payment details on our servers.

Printful — merchandise orders are fulfilled by Printful, a print-on-demand service. Your name and shipping address are passed to Printful solely for the purpose of fulfilling and delivering your order. Printful’s privacy policy is available at printful.com/policies/privacy.

WooCommerce — our store is powered by WooCommerce. Order data including your name, email address, and purchase history is stored securely in our WordPress database and is not sold or shared with any third party beyond those listed here.

Cookies
We use cookies to operate our store, process payments, and understand how visitors use our site. A cookie consent banner is shown on your first visit and you can manage your preferences at any time. For full details of the cookies we use please see our cookie policy.

Ticket purchases
Tickets purchased through this website are issued per event, are non-transferable and non-refundable. In the event that a competition is cancelled by the organiser, ticket holders will be notified by email and offered either a transfer to a future event or a full refund at the organiser’s discretion.

Merchandise returns
For information on merchandise orders, shipping, and returns please see our Refund and Returns Policy.

How long we retain your data
Order data is retained for a minimum of 6 years in accordance with UK financial record-keeping requirements. You may request a copy of your personal data or ask for it to be deleted by contacting us at sales@grassrootsbiketrials.com, subject to any legal obligations we have to retain it.

Your rights
Under UK GDPR you have the right to access, correct, or request deletion of your personal data. To exercise any of these rights please contact us at sales@grassrootsbiketrials.com.

Contact
For any privacy-related queries please contact us at sales@grassrootsbiketrials.com.